Attendance & Training Organization Policy
Volleyball Empire Academy · Effective date: 19 August 2026 · Last updated: 26 August 2026
1. Full-Term Commitment and Recurring Days
Full-Term enrollment reserves the player’s place on the recurring training day or days selected during Registration. The family is committing to that Term schedule. Consistent attendance is part of the player-development process.
2. Absence Notification
Parents/guardians should notify Volleyball Empire at least 24 hours before the session when a player cannot attend. If an illness, injury or another genuine unexpected situation arises less than 24 hours before training, please let us know as soon as you know the player will be unable to attend.
Notice should normally be sent through the academy’s designated WhatsApp communication channel so there is a written record.
Advance notice helps the academy organise groups, but notice alone does not automatically create a makeup, refund or credit.
3. Makeup Eligibility
Makeups are not guaranteed.
A makeup may be considered where:
- the absence is caused by genuine illness, injury or another serious and genuinely unavoidable unexpected circumstance accepted by Volleyball Empire;
- the family complied with the 24-hour notice rule, or the reason genuinely arose inside the 24-hour window and Volleyball Empire was notified promptly once known;
- a suitable group/session exists;
- capacity and player level allow the makeup;
- the coach/academy approves the arrangement.
Volleyball Empire may request reasonable supporting evidence, including a medical certificate for repeated or extended medical absence.
Planned travel or holidays, school trips or exams, clashes with other activities, ordinary traffic or transport difficulties, forgotten sessions and personal schedule preferences do not normally qualify for a makeup or credit.
Where a qualifying absence is approved, Volleyball Empire will first look for a suitable replacement training session. Any makeup remains subject to group suitability, capacity, player level and academy approval.
A missed approved makeup does not automatically create another makeup, credit or refund.
4. No-Show / Late Cancellation
A missed regular session without the required notice, and without a genuine unexpected reason arising inside the 24-hour window, is treated as used and does not create an automatic refund, credit or makeup.
5. Academy-Cancelled Sessions
If Volleyball Empire cancels a scheduled session and does not provide a reasonable replacement or alternative arrangement, Volleyball Empire will provide an appropriate replacement session, credit or other remedy consistent with the Terms & Conditions and applicable law.
6. Schedule, Venue and Operational Changes
Volleyball Empire may reasonably adjust training time, venue, coach or group structure because of facility availability, safety, school/facility requirements, calendar changes or similar operational reasons.
Where reasonably possible, families will be informed in advance. A reasonable venue change within the communicated operating area does not automatically create a refund entitlement.
7. Group / Day Transfer
Requests to move to another training day or group are subject to capacity, player level/placement and coach approval. A transfer is not guaranteed.
8. Credits and Transfers
An approved VE Credit preserves approved unused training value for a future eligible Volleyball Empire purchase. It is not cash and is not an automatic refund. The exact credit is determined from the player’s confirmed payment and attendance record.
Unused sessions or credits are not automatically transferable to another player, Term, camp or program. Any exception or approved use is subject to Volleyball Empire’s confirmation.
9. Serious Long-Term Interruption
For a serious or extended illness or injury that prevents meaningful continued participation, Volleyball Empire may review and approve an appropriate training-credit or carry-over arrangement based on the unused training value and the individual circumstances.
Permanent relocation/leaving the UAE or another comparable serious circumstance may be reviewed under the Terms exceptional/refund process.